ALIANZA DE USUARIOS HERO INSTITUTE SAS

OUR MISSION


Hero Institute provides hair restoration services to national and international patients who wish to improve upon their personal appearance, providing a high-quality service that is competitively priced and makes use of top-of-the-line installations, tools, and technologies to guarantee customer satisfaction.


We provide a comprehensive service from the first call to the last postoperative visit, always ensuring strict compliance to health and safety regulations throughout the service chain looking after safety in every procedure.


We also have highly trained, people-oriented personnel doing our best to fulfill the patients' high expectations.

OUR VISION


By the year 2025 Hero Institute will have a very good reputation both locally and internationally due to its high-quality hair restoration services. It will clearly stand out from its competitors because of its customer service, safety in all of its procedures, competitive prices, wide portfolio to provide a comprehensive service, and competent staff that achieve customer and investor satisfaction alike.

VALUE PROPOSITION (QUALITY POLICY)


Hero Institute provides hair restoration services to national and international patients who wish to improve upon their personal appearance, providing a high-quality service that is competitively priced and makes use of top-of-the-line installations, tools, and technologies to guarantee customer satisfaction. We provide a comprehensive service from the first call to the last postoperative visit, always ensuring strict compliance to health and safety regulations throughout the service chain looking after safety in every procedure. We also have highly trained, people-oriented personnel doing our best to fulfill the patients' high expectations.


Our institute is committed to continuously improve all of its procedures to achieve the best patient satisfaction, ensuring the effectiveness and efficiency of the quality management system.


VALUES AND PRINCIPLES

  • Responsibility
  • Respect
  • Compliance
  • Commitment
  • Quality
  • Service
  • Transparency

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Since 1998

Hair Transplant Pioneers

2000+

Satisfied Patients

25

Health Professionals

Diamond

Category Clinical Arts Excellence

Why patients believe in us

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“I came to Colombia since I heard they had good hair Transplant center, With a cheaper price and robotic  hair transplant . The process was great with great staff and answered all my questions. They were very caring and it was a  Very smooth but long process about 10hrs but I recommend it. Can’t wait for my results in four months to a year.


 I Will update once I get to my 3 months to a year . Recovery was great , with no pain just swelling witch comes off in about two days or so . So far so good.”

Jorge Valencia

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“This was an amazing experience from beginning to end.. The surgeon is very professional, experienced, kind and super helpful. They have taken care of me as if I was a member of their family. The results were exceptional and far better than what I was expecting.


In less than 6 months I now have a very different look with more hair growing everyday. I was skeptical in the beginning and wanted to do it in Turkey but I am very happy I did it in Colombia. Not only the surgeon was wonderful but the entire team was spectacular. Thank you HERO for giving me my hair back.”

Osama Eljabiri

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“I had a wonderful experience at the Hero Institute. The doctor and staff were incredibly attentive to all my needs. They were super friendly and made me feel right at home. Their facility was also top-notch. I was very impressed with their staff. I will recommend them to anyone looking to have this procedure done.


Being an American, I was hesitant and nervous about having this done in Colombia, but my worries were unfounded. Great experience! Thumbs up!”

Robert Uria

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